Shipping Policy:
Order Processing Time: 1 business day after the payments have been received.
Please place orders before 4 pm PST if you need us to ship out on time.
Free Ground Shipping for the orders above $100 within the continental U.S.
$10 Flat Shipping Rate for the orders less than $100 within the continental U.S.
For Hawaii, Alaska, Puerto Rico and other international orders, please contact us before checking out at [email protected] or (855)688-1188 for the shipping cost. We will help you complete the payment after confirming the shipping cost.
We do not ship orders on the weekend and Federal Holidays.
Return Policy:
Shipping damages must be reported upon receipt of the package. Defective items or missing parts must be reported within 5 days of purchase or delivery.
To be eligible for a return, your item must be in the new condition and returned with all original packaging and accessories. You’ll also need the receipt or proof of purchase. Any item with packaging seals must not be opened, such as Cheyenne Supplies & All Inks.
Returns must be received by us within 30 days of purchase.
If the return is caused by our fault, such as shipping the wrong items, we’ll send you the return shipping label. If the return is caused by the customer, such as ordering the wrong items by mistake or providing a wrong shipping address, the customer is responsible for the shipping cost of the return.
Refund will be made to your original payment method after returns are received and accepted. It can take some time for your bank to process and post the refund.
Warranty Policy:
Cheyenne provides 1-2 years’ warranty for different models. FK Irons and Bishop provide one year’s warranty. Critical provides 1 year’s warranty for batteries and 2 years’ for traditional power supplies.
We do not accept returns, issue exchanges, or make repairs on Cheyenne, FK Irons, Bishop tattoo machines and Critical Power Supplies. We strongly recommend you to contact directly with the manufacturer if you have any problem with your machine and power supply, as the manufacturer can know the problems better from you directly and it’s faster to get the problem resolved. Please keep the purchase receipt or invoice for the warranty.
Please contact us at [email protected] or (855)688-1188 if you have any further question about the maintenance.
For Tattoo machines, wireless battery and furniture with NO Warranty, if you have problem within 30 days upon the purchase date, and the problem is not caused by dropping, water damage, being tampered with, replacing parts on your own, you can take it to our local store or contact with the sales whom you buy from.